Frequently Asked Questions

And some answers!

What is self storage?

Self storage is a service that offers both residential and business users access to individual storage spaces. The storage units are designed to be secure, clean and private; only the customer has keypad access.

What does a storage unit cost?

Pricing depends on the size of the storage space you require. Our storage consultants are always happy to help you determine the correct size if you need assistance.

Do I need insurance?

We require you obtain insurance for your contents. Please contact us or your own insurance agent about purchasing insurance coverage.

How can I pay?

Diamond Self Storage requires EFT or automatic billing on a credit or debit card that will charge on the 1st of every month.

How do I cancel my lease?

Please provide us with a 15 day notice that you will be vacating your storage unit. The storage unit must be vacated by the last day of the month.

What kind of security do you provide?

We have 24 hour digital video-camera surveillance. Diamond Storage is also fenced and gated. You are granted keypad access that our computers use to record the times you enter and exit the property.

What’s the minimum amount of time I can store my supplies?

We offer month to month payment or longer leases at 6 months to 1 year. One month is the minimum.

When can I access my storage space?

Whenever is convenient! Diamond storage allows access to your unit 24 hours a day, 7 days a week.

Do you offer services for both household and business customers?

Yes, Diamond Self Storage is happy to assist both household and business customers in safely and efficiently storing their supplies.

Can I buy boxes and other packing products?

Yes, most of our locations offer a wide variety of boxes and packing supplies to assist with shipping and moving your belongings.  Please check with your local office.

What is climate control?

Climate control is a feature that we offer. Our climate controlled storage units maintain a temperature of 55 to 75 degrees. This feature helps protect your stored belongings from damage caused by extreme temperatures.

What is a roll-up door?

Roll-up doors are the most common type of door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Do I get a lock when I rent a unit?

You can purchase a new lock at Diamond Self Storage. We offer a variety of disk style locks and require a disc lock to ensure the highest level of security.

How do I choose the right unit?

Selecting the right storage unit can be daunting. How many supplies are you storing? Spring cleaning, garage sale or downsizing? Do you need long term or temporary storage? Is 24 hour access important? We’ve prepared a list of our top guidelines to help you determine a storage unit that will fit your needs.

  1. Before packing, do a thorough inventory of each item you want to store.
  2. Never sacrifice space for price. Using a mini storage unit could result in damage to larger possessions.
  3. Measure all of your items, counting boxes and noting their size. A store unit that’s too big can waste money.
  4. Make sure your storage unit allows you to access your belongings easily.
  5. Determine if you want to switch out your supplies seasonally.
  6. Factor in whether or not your valuables are sensitive to cold, heat, moisture or dust.
  7. Choose a storage unit that is clean, safe, secure, and mover friendly for easier shipping.

If you need more advice, call any of our onsite facility managers. We’re here to help!

What is a drive-up unit?

A drive-up unit is an outside storage unit located on the first floor of a facility that gives you the ability to load your belongings directly from a vehicle or truck. They are mover friendly and make shipping easier.

What is the difference between an indoor and outdoor unit?

An outdoor storage unit can be accessed directly from the outside. An indoor storage unit is located within our property and will require you to go inside for access.